1.The sales department will give intraday replies for the requests of clients;

2.The sales department will hold the consulting services to explain the problems earnestly that customers issued and introduce the performance, technical parameters, installation and use of the product with providing the relevant technical information.

1.We will report to the customers about the implementation of the contract in order to let the clients know the timely supply and delivery of the goods;

2.We will provide a written guarantee of product quality.

1.If the customer requests, we can appoint the relevant personnel for installation and commissioning; 

2.We will process timely for the customer calls, communication, visiting, and to solve the various problems users found as soon as possible. Our commitment to customers is that we will be in reply to the letters in two days and the telephone enquiries in one day;

3.Field services will be arrived within 24 hours;

4.For the quality of products, we implement the "Three Guarantees" service:

① If the quality problems would be caused by the user’s improper construction, we will explain clearly the user to get user’s acceptance and help users solve the problem;

② For the repairable products, we will repair them on the spot under the premise of user’s agreement to repair;

③ Such as manufacturing quality of the products, we will return the products in time if customers require.

1.We provide two-year quality assurance for the marketing products. We are responsible for the maintenance, return of the products if the quality problems found in the warranty period. However, if the quality problems were caused by the user’s improper construction, incorrect operation, we will appoint technical personnel to hasten to the scene to repair the cables to correspond to the standards after receiving telephone in 48 hours;

2.If the user needs the installation guide, we can provide free after-sales service to guide cable installation on the spot.